Shipping policy

Thank you for shopping with MASON ALEXANDER BROOKS! To ensure you enjoy a smooth, transparent, and reliable shopping experience for our premium New Zealand seafood and meat products, we have formulated the following official shipping and delivery policy.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. As fresh seafood and meat products require strict freshness control, our team will carefully inspect, package, and arrange shipment for your order as quickly as possible to minimize waiting time and ensure you receive fresh, high-quality goods.
2. International Shipping & Delivery Time
We provide reliable global international shipping services. The standard international delivery time is 7–14 business days, and the actual delivery period may slightly vary depending on the destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, we support expedited shipping services. You can select the rush shipping option on the checkout page to speed up delivery.
3. Shipping Cost Calculation & Transparency
We adhere to a transparent charging principle with no hidden fees. Shipping fees are calculated in real time according to the total weight of your order and your shipping destination. The exact shipping cost will be automatically displayed on the checkout page before you complete the payment, so you can clearly check all expenses in advance.
4. Customs Duties & Import Taxes
All international cross-border shipments may be subject to customs duties, import taxes or related handling fees formulated by the local customs authorities of the receiving country. These additional charges areborne by the recipient.
We recommend that all customers fully understand the local import policies, tax standards and relevant regulations of their country/region before placing an order to avoid unexpected additional costs and customs clearance delays.
5. Professional Packaging & Shipping Protection
Considering the particularity of fresh seafood and meat products, we adopt professional food-grade, shockproof and fresh-keeping packaging materials for all orders. Our customized packaging can effectively keep the products fresh, prevent extrusion, damage and deterioration during long-distance transportation, and fully protect product quality.
For high-value orders, we provide optional shipping insurance services at the checkout stage. You can choose to purchase insurance according to your needs to get full transportation protection and avoid losses caused by accidental logistics problems.
6. Delivery Inspection & After-Sales Service
After the package arrives, please carefully inspect the outer packaging and goods on the spot. If you find package damage, leakage, severe deformation or product abnormality, please take photos and videos to retain evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find product quality problems or defects after signing for the order, please contact our support team within 48 hours of receipt and provide valid evidence. We will verify the problem as soon as possible and provide targeted solutions such as return, exchange or compensation.
7. Professional Customer Support
If you have any questions about order processing, shipping fees, logistics tracking, customs clearance rules, delivery time and after-sales problems, our professional customer support team is always ready to serve you. Please feel free to contact us, and we will reply and solve your problems in the shortest time.
We are committed to optimizing logistics and packaging services to provide every customer with a fast, safe and worry-free shopping experience of New Zealand premium seafood and meat!